How long does it take to receive my purchase?
The shipping time is usually 3-7 working days; the shipping time may be extended due to bad weather, emergencies and other factors.
Will I be notified when the product has been shipped?
Yes, you will receive a notification email with your order tracking number.
How do you ship my order?
For this website, we use different shipping methods including FedEx, UPS, USPS, and Amazon logistics US depending on the product(s) that you purchased and the location to which the product(s) will be delivered.
Is shipping free?
For this website, shipping is free on orders above US$50. On orders below US$50, shipping cost varies depending on the product size, weight and the location to which the product(s) will be delivered.
Can I choose my delivery date?
If you need to hold your order or delay the delivery, feel free to write in to email@example.com and we'll see what we can do for you!
Will orders (ordered more than one item) be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the address after the product is shipped?
Sorry, the address cannot be changed after the product has been shipped.
What countries do you ship to?
We cannot deliver to the following areas:
- American Samoa
- Marshall Islands
- Northern Mariana Islands
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
Can I get my order earlier?
How quickly you receive your AUVON order is up to you.
Expedited Shipping Options: Not available in all areas.
- Free shipping is via DHL and USPS- Shipping time is typically 3-5 Business days
- Fedex or UPS, – Not available in all areas.
- 2nd Day Air $25 – 2 business days. (no Saturday, Sunday, or holiday delivery)
- Overnight $35 – Overnight Standard Delivery is available Monday through Friday (no Saturday, Sunday, or holiday delivery)
- Priority Overnight Delivery – Please contact firstname.lastname@example.org to find out if this option is available to you.
NOTE: All expedited orders must be placed before 5 am PST; otherwise, your order will ship the following business day. If the shipping method is not available in your area we will notify you via email or phone once our shipper has confirmed the shipping options.
If you require Saturday Delivery, please contact email@example.com for additional options. Some services may not be available to your area. If we can not deliver your package in the time requested, we will email you for additional shipping options.